Start with the recommended guided answer. Contact support only if guided options do not fit.
Open questions to answer
Questions are sorted by urgency and due date. Follow this order: (1) submit a guided answer, (2) upload only if prompted, (3) request support only when guided paths do not fit.
Completed questions
Closed items stay here for visibility and audit trail.
Need extra help? (secondary option)
Use this only if the guided answers do not apply to your situation.